Privacy Policy
This Privacy Policy describes how Verge Labs Private Limited (registered in Bangalore, India) ("we," "us," or "our") collects, uses, discloses, stores, and protects personal information and certain other information when you access or use our AI application and related services (collectively, the "Service").
By accessing or using the Service, you agree to the collection, use, disclosure, storage, and protection of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.
1. Information We Collect
We may collect several types of information from and about users of our Service, including:
a. Personal Information: Information that personally identifies you or could be used to personally identify you. This may include:
Contact Information: Such as your name, email address, phone number, and company name, which you provide when creating an account, subscribing to our Service, or otherwise interacting with us.
Account Information: Usernames, passwords, and other credentials used to access the Service.
Billing Information: If you make purchases through the Service, we collect payment details (e.g., credit card number, billing address). Please note that payment processing is typically handled by third-party payment processors, and we do not store sensitive payment card information directly on our servers.
b. AI Input/Output Data (Customer Content):
Any text, data, images, or other content you input into the AI application ("Prompts") and any content generated by the AI application in response ("Outputs"). This "Customer Content" may contain personal information or other sensitive information, depending on what you choose to input.
Important Note on AI Data Use: We may use your Customer Content (including Prompts and Outputs) to operate, maintain, develop, and improve our AI models and the overall Service. We do not use your Customer Content to train our AI models. We implement safeguards to protect your privacy during such processes.
c. Usage Information: Information about how you and authorized users interact with our Service. This may include:
Log-in times, features used, search queries, AI interaction patterns, and user interface interactions.
Technical information such as IP addresses, browser type, operating system, device identifiers, and referral URLs.
d. Cookies and Similar Technologies:
We may use cookies, web beacons, and other tracking technologies to collect information about your use of the Service, to remember user preferences, and for analytics.
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may then be inaccessible or not function properly.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving the Service: To operate, maintain, optimize, and enhance our Service, including processing your AI requests, generating outputs, and providing related customer support.
Account Management: To manage your account, process transactions, and send you service-related communications.
Personalization: To personalize your experience on the Service and deliver content and features that are most relevant to you.
Analytics and Research: To understand how users interact with our Service, analyze usage trends, and conduct research to improve our offerings.
Security and Fraud Prevention: To detect, prevent, and address security incidents, fraud, or other malicious activities.
Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
Marketing and Communications: To send you promotional communications, newsletters, and updates about our products and services, where permitted by law and in accordance with your preferences. You can opt-out of marketing communications at any time.
3. Disclosure of Your Information
We may disclose aggregated, anonymized, or de-identified information that does not identify any individual, without restriction.
We may also disclose personal information that we collect or you provide as described in this Privacy Policy:
To Our Service Providers and Contractors: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., hosting providers, payment processors, analytics providers). These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
For Legal Requirements: We may disclose information if required to do so by law or in good faith that such action is necessary to comply with legal obligations, protect and defend our rights or property, investigate fraud, or protect the safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Service users is among the assets transferred.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement reasonable and appropriate technical, administrative, and physical safeguards to help protect the information we collect from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.
In the event we become aware of a security incident involving your personal information, we will notify you in accordance with applicable laws.
5. Data Retention
We retain personal information for as long as necessary to provide our Service, fulfill the purposes outlined in this Privacy Policy, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
Customer Content is retained in accordance with the instructions and settings defined by you or your organization, and as described in our Terms of Service.
6. Your Choices and Rights
You may have certain rights regarding your personal information, depending on your jurisdiction. These rights may include:
Access: The right to request access to the personal information we hold about you.
Correction/Rectification: The right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure/Deletion: The right to request the deletion of your personal information under certain circumstances.
Restriction: The right to request that we restrict the processing of your personal information under certain circumstances.
Objection: The right to object to the processing of your personal information under certain circumstances.
Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
7. International Data Transfers
We may process and store your information on servers located outside of your home country, including in the United States. By using our Service, you consent to the transfer of your personal information to countries where data protection laws may differ from those in your country of residence.
When transferring personal data internationally, we will take appropriate measures to ensure an adequate level of data protection in compliance with applicable data protection laws.
8. Children's Privacy
Our Service is not directed to, nor intended for use by, individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child under the required age has provided us with personal information, we will take steps to delete such information.
9. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.
10. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
